JS HYDRATING SHAMPOO AND CONDITIONER
- Free worldwide shipping
JADORA SECRET Luxury Hydrating Shampoo and conditioner.
- Sulfate and paraben free.
- For human hair wigs and extensions.
- Made with Argan oil and Macadamia oil.
- Cruelty free.
Formulated with natural ingredients to clean, balance and hydrate your luxury unit, promoting long lasting volume, bounce and vibrancy. Using an argan oil and macadamia oil based formula, designed to nourish the hair and replenish moisture. After use, the hair will feel soft and shiny.
Same day shipping on all in-stock items. Made-to-order sizes will ship within 3-6 weeks.
Majority of customers are a small or medium. If you are in between sizes it's best to go for the larger size. All lace front caps have adjustable straps to tighten as need. Still unsure of your cap size? Please message us using the chat box below or book a consultation call. Click Here
Free Same-Day Shipping Worldwide on All Wig Purchases
- Order by 1 PM EST for same-day shipping. Orders placed after 1 PM will ship the next business day.
- Signature required upon delivery.
USA Shipping:
- Free Standard Shipping (3-6 business days) via USPS.
- Rush Shipping (1-3 business days) - $49.
- Overnight Shipping (1 business day) via FedEx - $99.
International Shipping:
- Free Standard Shipping (6-9 business days) via USPS.
- FedEx International Economy (5-6 business days) - $49.
- FedEx International Priority (3-4 business days) - $99.
Not quite what you wanted? No worries, we are here to help!
We gladly offer refunds or store credit on ready-to-ship and custom orders.
Simply email us at support@jadorasecret.com within 10 days of receiving your unit, and we’ll share the return instructions.
Return Guidelines
To ensure a smooth return experience, please make sure:
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Your item is in original, unworn condition with all packaging intact (hair net, paper head, satin bag, box)
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Tags must be attached and the lace must remain uncut
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Returns must be shipped back with express shipping within 15 days of delivery
Please note: We’re unable to accept any returns that have been worn, altered, cut, colored, damaged, or if the tag has been removed.
For U.S. Returns
We can provide a prepaid return label for a small fee of $15.
Restocking Fee
To maintain our luxury standards, a $150 restocking fee will be deducted from your refund or store credit.
This covers the cost of professional sanitizing, washing, and restyling of the returned unit.
Shipping
Return shipping is the responsibility of the customer, unless the item is confirmed to be faulty.
Processing Time
Once your return is received, please allow up to 5 business days for our team to process your refund or store credit.
Important Notes
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Sale and discounted items are eligible for exchange or store credit only
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If the lace has been cut by us on your behalf, the unit is considered final sale
- Wig caps, wig grips, hair nets and any other accessories are non-refundable.
- If you are returning a unit from a country outside of the US please ensure you mark the shipment as a "return of US origin goods" You can use the HTC code 9801.00.10. If this is not done the customer will be liable for any paid import duties which will be deducted from the amount of your refund or store credit.
